Information for travelers

Commercial gestures, flight schedules & travel conditions

 

COMMERCIAL GESTURES

All our tickets are 100% exchangeable and refundable for travels until March 31st, 2022.

We have adjusted our commercial measures to offer you the highest flexibility. 
If you have booked your tickets through a travel agency or tour operator, please contact them directly.

➡️ You don't want/can't travel anymore

butterfly You can postpone your departure date without any change fee. If the original fare is no longer available, however, you will need to pay any fare difference.
We invite you to process directly through the Manage my Booking section.
Basic tickets bought before September 29th, 2020 can't be modified online. If you are in this case please contact us.

The travel date change request must be made before the initial departure date.  

butterfly You can request a travel voucher
You will receive a voucher valid for 1 year. This voucher can be refunded at any time during its one year-validity. The voucher can be used on frenchbee.com or through our call center. 
📄 We invite you to formulate your voucher request by filling in the following form : https://forms.gle/8enFvtNeSdu6haV47

The voucher request must be made at latest 7 days before departure of the first flight. 
 

➡️ Your flight has been cancelled

butterfly You want to postpone your trip
You can postpone your departure date without any change fee. If the original fare is no longer available, however, you will need to pay any fare difference.

butterfly  You want to request a travel voucher
If you don't know when you will be able to travel you may request a voucher valid for 1 year on all French bee destinations.
This voucher can be refunded at any time during its one year-validity.
📄 We invite you to formulate your voucher request by filling in the following form : https://forms.gle/8enFvtNeSdu6haV47

butterfly  You want to request a refund
📄 You can submit a refund request by completing in the following form : https://forms.gle/Ae1g4oiXCveck5DEA

 



FLIGHT SCHEDULES

Tahiti

Due to the mandatory compelling reason for travel to/from Polynesia for non vaccinated travelers, possible changes regarding the flight program will be announced on this page and our customers will be notified by SMS and email. We invite you to check your contact information through the Manage my booking area.

All flights to/from Tahiti from until October 4th will make a technical stopover in Toronto (Canada).

Reunion island

Due to the mandatory compelling reason for travel to/from Reunion island for non vaccinated travelers, possible changes regarding the flight program will be announced on this page and our customers will be notified by SMS and email. We invite you to check your contact information through the Manage my booking area.

San Francisco


Please note that all flights departing from/to San Francisco are canceled until November 1st, 2021.
All customers affected by cancellations have been contacted by email and/or SMS to be proposed a solution.

New York

Due to the current travel restrictions to enter or transit the United States for passengers from the Schengen area, possible changes regarding the flight program will be announced on this page and our customers will be notified by SMS and email. We invite you to check your contact information through the Manage my booking area.



CONTACT

Our call center continues to experience a high number of calls. Therefore waiting times may be longer than usual.
Please rest assured that all our teams are mobilized to deal with this situation and make every effort to answer as soon as possible.
Please call us only if you have issues in modifying your booking online. For any other request related to your trip, we kindly ask you to use our online forms.

Thank you for your patience and understanding.